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Privacy Policy

PRIVACY POLICY

Chappellet’s constant aim is to make exceptional wines and provide excellent
customer service. Part of achieving this goal involves working with information that
helps us understand what customers want when they visit our site. Please note that
this website is not intended for use by people under the legal drinking age of 21. If
you are under age 21, please exit this site now.

Information You Provide Us - In several areas, we ask you to provide information
by filling out and submitting an online form. You do not need to provide personal
information to enjoy this website, but certain areas of it may not be accessible to
you. Following is a list of the information we request, arranged by site location, and
details on how we use this information.

Checkout - We ask for your name, address and contact information so we can send
you your order, and so we can contact you if we have a question about your order.
We ask for credit card information so we can fulfill your order, and so we can provide
this information to the company or companies who process your credit card payment.
When you make a purchase through our website, or join the Pritchard Hill Club® your
credit card will be processed by Chappellet Winery and Vineyard. Please check your
credit card statement to verify that the charges have been properly processed.

My Account - When you create an account, we ask for your name, address, phone
number, email address, and a user name and password. We use this information to
fulfill your orders and to enable time-saving features like express checkout, wish lists,
and saved baskets.

Newsletter - We ask you to provide a name, email address and profile information.
We use this information only to fulfill your request and, in the case of profile
information, to help us present events and offerings in our email updates that may
appeal to you.

Gift Cards and Gift Messages - These options allow you to send a personal greeting
with your gift order. We make no use of the information contained in these greetings
except to complete your order as you have requested.

Information We Don't Collect- When you visit and browse our site, we do not collect
your name, email address or any other personal information, unless you provide it
to us. We may, however, collect anonymous information from the use of our site to
understand browsing preferences and improve our customer service, presentation and
marketing efforts.

How We Use Email- After you place an order on our site, you will receive an email
confirmation and, in most cases, an email with package tracking information.

We send our Newsletter, our email update on sales, products and wine information, to
subscribers only. Unsubscribe instructions are included in each edition of the email, as
well as below under “How to Remove Your Name from Our Mailing List.” We use email
as a means of receiving feedback from our customers, and we encourage you to email
us with your questions or comments.

Links To Other Sites- Occasionally we provide links to other sites we think you will
enjoy. These sites operate independently of us and have established their own privacy
and security policies. For the best online experience, we strongly encourage you to
review these policies at any site you visit.

Information We Share With Others - We take your privacy seriously and want you
to be knowledgeable about our policies and practices. Besides informing you about
our exceptional wines, tastings, events and our other products and services, we may
also share your personally identifiable information (PII) with Chappellet affiliates
for marketing and business purposes. We may contract with third-party marketing
companies to serve advertisements on our behalf across the Internet. They may
collect non-personal information about your visits to our Site, and your interaction
with our products and services. They may also use this non-personal information
about your visits to this and other websites to target advertisements for goods and
services. These targeted advertisements may appear on other websites that you visit.
The anonymous information is collected through the use of technology such as cookies
and web beacons belonging to the marketing company. You may opt-out of the use
of your anonymous information for tailored advertising purposes. To choose not
to have this information used by our third-party marketing services provider by opting
out, please visit the Network Advertising Initiative by clicking here*. Please note
that if you delete your cookies, use a different browser, or buy a new computer,
you will need to renew your opt-out choice.

*Link is to: http://www.networkadvertising.org/managing/opt_out.asp

We may provide your PII including your name, address, email address and any
transactions you conduct on our website or offline with us to third-party marketers,
as well, in order to deliver tailored advertising to you that matches your interests
when you visit our website as well as other websites. The marketing services
company agrees to make the data that we provide anonymous so that no one else will
receive your PII. You may opt-out of the use of your PII for tailored advertising
purposes by emailing us at info@chappelletvineyards.com with “Do Not Share” in the
subject line, or sending a postcard indicating you would like to opt-out of the use of
your PII for targeted advertising purposes. This postcard may be sent to Chappellet
Winery, 1581 Sage Canyon Road, St. Helena, CA 94574, attention: customer service.

In addition to marketing, we may share your information with third parties we hire to
provide transactional or other business services to us. These third parties may only
use the information to provide services to Chappellet, and may not use it for their
own marketing purposes.

Finally, we may share your personal information with third parties unaffiliated with
us if we believe we must do so to comply with applicable laws and regulations, or
where we believe it is reasonably necessary to do so to protect our employees, our
customers, our property, the property of our affiliates or the public.

For both privacy and security purposes, all transactional information communicated
between customers and us through our website is transmitted in an encrypted format,
and all credit card information is deleted from our servers immediately after card
authorization. Although we use our best efforts to maintain the security of our
website and your personal information, due to the inherent nature of the internet,
transmission of information over it and through our website cannot be guaranteed as
100% secure. You assume this risk by using our website.

How To Remove Your Name From Our Mailing List- Email us
at info@chappelletvineyards.com or send us a postcard indicating you would like to
opt-out of our mailings and emails. This postcard may be sent to Chappellet Winery,
1581 Sage Canyon Road, St. Helena, CA 94574, attention: customer service.

Updates To Our Information Practices- We're always looking for ways to improve our
site's features and services and to improve the way we communicate our information
practices. As a result, this privacy policy is updated from time to time. We encourage
you to periodically review this page for the latest information on our privacy
practices.

Governing Law - This privacy policy is governed by the laws of the State of
California, USA. By providing personal information to Chappellet through our site,
you agree to the exclusive jurisdiction and venue of federal and state courts in Napa
County, California, USA, for all disputes related to the use of this website.

Questions or Comments - Please Contact Us- For questions, comments
or assistance with any privacy-related issues, we invite you to email us at
winery@chappellet.com or call: 707-963-7136 1-800-4-WINERY. We're always happy to
help.

This privacy policy was updated on October 1, 2012.
 
    
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