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Customer Service

 

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory that was purchased directly from the winery. Please send an email to customerservice@chappellet.com or call (707) 286-4219 to arrange for the return or replacement of corked or flawed product.

Wine Club Shipments

Due to current state laws, wine club shipments are available in the following states. Please send an email to membership@chappellet.com or call our Membership Services Team at (707) 968-6231 with any questions. 

AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, MA, MI, MN, MO, MT, MN, NC, ND, NH, NJ, NY, NV, OH, OR, PA, SC, TN, TX, VA, WA, WI, WV, WY.

Shipping Information

The standard option for all orders (excluding AK and HI) is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3-6 business days after the order leaves our warehouse. Shipping to a P.O. Boxes is prohibited. 

AK & HI: Shipped via 2-day Air service. 

Shipping charges are noted during the checkout process. Appropriate destination based sales tax will be applied when necessary. 

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, and American Express.

Adult Signature Requirement

We strongly suggest shipping to a business address, an adult signature of someone 21 years of age or older is required upon delivery. If no one is available to receive the package on the first delivery attempt, two subsequent delivery attempts will be made. 

Weather Conditions

Please note if temperatures in your area reach 85 degrees or above, we may hold your wine until the weather cools to avoid heat damage. We also have the ability to include ice packs or ship via temperature controlled service in the summer months to protect your wine. Please call us at (707) 286-4219 or email customerservice@chappellet.com with any specific shipping questions. 

Order Tracking

Upon shipment of your order you will receive an email with tracking information. Please call (707) 286-4219 or email customerservice@chappellet.com if you need tracking information.