Chappellet’s constant aim is to make exceptional wines and provide excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site. Please note that this website is not intended for use by people under the legal drinking age of 21. If you are under age 21, please exit this site now.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. You do not need to provide personal information to enjoy this website, but certain areas of it may not be accessible to you. Following is a list of the information we request, arranged by site location, and details on how we use this information.
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase through our website, or join the Pritchard Hill Club® your credit card will be processed by Chappellet Winery and Vineyard. Please check your credit card statement to verify that the charges have been properly processed.
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets.
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help us present events and offerings in our email updates that may appeal to you.
Gift Cards and Gift Messages
These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
Information We Don't Collect
When you visit and browse our site, we do not collect your name, email address or any other personal information, unless you provide it to us. We may, however, collect anonymous information from the use of our site to understand browsing preferences and improve our customer service, presentation and marketing efforts.
How We Use Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email, as well as below under “How to Remove Your Name from Our Mailing List.” We use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments.
Links To Other Sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Information We Share With Others
We take your privacy seriously and want you to be knowledgeable about our policies and practices. Besides informing you about our exceptional wines, tastings, events and our other products and services, we may also share your personally identifiable information (PII) with Chappellet affiliates for marketing and business purposes. We may contract with third-party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our Site, and your interaction with our products and services. They may also use this non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as cookies and web beacons belonging to the marketing company. You may opt-out of the use of your anonymous information for tailored advertising purposes. To choose not to have this information used by our third-party marketing services provider by opting out, please visit the Network Advertising Initiative by clicking here*. Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
We may provide your PII including your name, address, email address and any transactions you conduct on our website or offline with us to third-party marketers, as well, in order to deliver tailored advertising to you that matches your interests when you visit our website as well as other websites. The marketing services company agrees to make the data that we provide anonymous so that no one else will receive your PII. You may opt-out of the use of your PII for tailored advertising purposes by emailing us at firstname.lastname@example.org with “Do Not Share” in the subject line, or sending a postcard indicating you would like to opt-out of the use of your PII for targeted advertising purposes. This postcard may be sent to Chappellet Winery, 1581 Sage Canyon Road, St. Helena, CA 94574, attention: customer service.
In addition to marketing, we may share your information with third parties we hire to provide transactional or other business services to us. These third parties may only use the information to provide services to Chappellet, and may not use it for their own marketing purposes.
Finally, we may share your personal information with third parties unaffiliated with us if we believe we must do so to comply with applicable laws and regulations, or where we believe it is reasonably necessary to do so to protect our employees, our customers, our property, the property of our affiliates or the public.
For both privacy and security purposes, all transactional information communicated between customers and us through our website is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization. Although we use our best efforts to maintain the security of our website and your personal information, due to the inherent nature of the internet, transmission of information over it and through our website cannot be guaranteed as 100% secure. You assume this risk by using our website.
How To Remove Your Name From Our Mailing List
Email us at email@example.com or send us a postcard indicating you would like to opt-out of our mailings and emails. This postcard may be sent to Chappellet Winery, 1581 Sage Canyon Road, St. Helena, CA 94574, attention: customer service.
Updates To Our Information Practices
Questions or Comments
Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to email us at firstname.lastname@example.org or call: 707-963-7136 1-800-4-WINERY. We're always happy to help.